不論你是：
- 大學生，準備開始找科技業或外商的工作
- 研究所學生，需要cowork英文書信往來跟進行英文簡報
- 或是在職場中，需要用到英文寫作與口語表達
莎編在下面幫想展現職場國際競爭力的你，依照 4 種不同的職場英文跟書信英文情境做一個總整理。
讓你輕鬆了解職場英文寫作的重點跟架構，進而幫助你在職涯發展上有更傑出的表現！
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首先，在職場英文寫作中，最常見的不外乎是與客戶做英文郵件往來以及英文簡報的製作。
所以接下來就讓我們先從英文郵件往來跟英文簡報開始吧：
Table of Contents
英文郵件往來
英文郵件的架構可以分為主旨、問候和開頭、內文及結尾署名。
以下就讓我們一一掌握每一段的要點及英文範例練習：
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英文郵件主旨 Subject
務必要能明確傳達信件內容給讀者，幫助讀者越快速了解該封信的主旨。
(Can let readers to realize the outline of the email directly and correctly)
英文郵件主旨範例
(X) The proposal
(O) The proposal of the new project
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英文郵件問候和開頭 Greeting
適當的問候語及開頭。
(An appropriate, polite greeting and opening)
英文郵件問候和開頭範例
(X) Hey, can I get the reply of ….
(O) Dear Mr. Wu, hope you’ve been well, may I make sure with the answer about…
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英文郵件內文 Body
開門見山，簡單明瞭的內容。
(Straightly tell the simple and clear contents)
英文郵件內文範例
(X) Hi, Mr. Chang, last time I saw your presentation which was really nice and I am not sure if I can take some time to discuss with you?
(O) Good morning, Mr. Chang, my name is Jay, I am doing the project which is concerning your presentation. May I invite you to join my project plan?
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英文郵件結尾和署名(End)
常用的幾種英文郵件結尾敬語用詞為以下:
- Best regards,
- Regards,
- Sincerely
更長一點的常用的英文郵件結尾用法為以下:
- I look forward to your reply.
我期待收到你的回覆 - If you have any problems or questions, please do not hesitate to contact me.
若你有任何問題,請不吝與我聯繫 - Thank you for your time.
感謝你的寶貴時間
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英文簡報製作
英文簡報架構大致可以分為開頭、大綱、主要內容及結尾和問答
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英文簡報開頭和大綱 Opening and Outline
- 吸引人的封面開頭 (Attractive opening cover)
- 有條理的大綱目錄 (Organized contents outline)
英文簡報開頭範例
- 常見的英文簡報開頭 ：
Hi, my name is Joe, I am going to speak about the application of fund statements during this season.
- 以情境帶入的英文簡報開頭，吸引聽眾興趣：
Imagine that you are a shareholder of a big company, and you will get $500,000 recently.
What will you do and what is your plan for the company?
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英文簡報主要內容 Body
- 善用圖表，數據模板說故事 (Making the best of charts, pictures and data analysis)
- 減少投影片裡的文字 (Not put plenty words description in the slides)
英文簡報內容範例
- 以文字敘述的內容，數字文字夾雜，較易混亂聽眾：
I will report that our sales dropped $10000 this year and compared to last year, the company is going to lose 20% revenue in 2020. - 從圖表說明的內容，數據清晰，較易傳達資訊：
In the line graph, we can see the sales of cosmetics declined quickly between 2019 and 2020. The lipstick is especially the least popular from the pie chart in 2020.
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英文簡報結尾和問答部分(Conclusion and Q&A session)
重複英文簡報重點 (Repeating the points of presentation)，並提出：
- 提出值得深思問題 (Bringing up the worth thinking questions to the audience)
- 鼓勵聽眾行動 (Encouraging the audience to take the actions after the presentation)
英文簡報結尾範例
- 常見的英文簡報結尾，例如：
Thank you for your listening, if you have any questions, please do not hesitate to raise your hand. - 提出值得深思問題與鼓勵行動的結尾，令人印象深刻，例如：
If you are the CEO of Chanel, will you do the same things with her or will you take different action? The most important thing is to take action now no matter what goal you have.
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辦公室電話英文會話
以下依照實際接英文電話的流程，幫助大家了解辦公室會用到的電話英文會話。
接電話
- Hello, it’s Andy speaking from Apple company, how may I assist you?
哈囉，這是蘋果公司的Andy，有什麼可以協助您呢？ - Good morning, TLC corp. Jenny, how can I help you?
早安，TLC公司，我是Jenny，可以怎麼幫助您呢？
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打電話，並說明來電原因
- Hello, it is Sandy from Hill Company, I am calling to ask about the report.
哈囉，我是Hill公司的Sandy，我打來是想詢問報告。 - Good afternoon, could you tell me the details of this weekend’s event?
午安，可以請您告訴我這周末的活動細節嗎？
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代接電話/留話，轉達訊息
電話英文會話1
A: Hi, it is Minnie from COCO Creative, may I speak to Ms. Wang, please?
嗨，我是COCO的Minnie，我可以跟王小姐通話嗎？
B: Sure, please hold on, thank you!
沒問題，請稍等，謝謝！
B: I am sorry, she is not here today, and can I take the message for her?
不好意思，她今天不在，我可以幫她留話嗎？
A: That will be great! Please let her know Mr. Hu is still waiting for her call.
那太好了！麻煩您告知她胡先生還在等她來電。
電話英文會話2
A: Good morning, I am looking for Kai, may I speak to him, thank you
早安，我想找Kai通話，謝謝！
B: I am afraid he is not available at this moment, he is having a meeting now. May I ask who is speaking, please?
Kai目前在開會，可能沒辦法接電話，方便請教您的大名嗎？
A: Excuse me, my name is Lily from UP Corporation. Could you please take a message?
不好意思，我是UP公司的Lily，可以麻煩您轉達訊息嗎？
B: Sure, I’ll ask him to call you as soon as he gets back.
沒問題，我會請他回來後盡快聯繫你。
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會議英文會話
在辦公室進行英文會議，表達自己的觀點想法是很重要的！
以下分成「贊成英文」及「反對英文」，並舉出相關英文會話，讓你在英文會議中無阻礙的說出自己的想法。
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贊成(Agree)
會議英文會話1
A: What do you think about the proposal for the event next week? We should invite the singer to attract more people, right?
你覺得邀請這歌手來參加活動的提案如何？可以吸引到更多人對嗎？
B: I support this proposal.
我支持這個提議。
會議英文會話2
A: I think we should put this budget under the project, which can make more profit for us.
我認為應該把預算放在這個項目才可以讓我們有更多獲利。
B: We are in complete agreement with this.
我們意見一致。
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反對(Disagree)
會議英文會話1
A: I suggest we should advise the conclusion of the report.
我建議我們應該修改這份報告的結論。
B: I am afraid I can’t agree.
我恐怕無法同意。
會議英文會話2
A: Do do you think we can invest more money on the subject? It looks profitable.
你覺得我們可以投資更多金錢在這個專案上，看起來是有利可圖的。
B: That’s a good suggestion, but I am afraid we need to wait and see for more time. After all, it is a big amount of money.
很好的建議，但是我覺得我們應該再觀望一段時間，畢竟這是一筆大數目。
